Dear Husky,

I feel like I’ve tried everything. Why is my login not working?

Locked Out

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Hi Locked Out,

If you’re wondering why your login isn’t working, you’re not alone.

If you’ve felt the frustrations of trying to (unsuccessfully!) login, don’t despair! Ask yourself: what are you trying to do/log into? Depending on what you’re trying to accomplish, you may need a different combination of numbers and passwords.

Let’s start with your Library Account.

To log in to your Library Account (renew books, place holds, order books, etc.) your username will be the barcode number on your SMU ID card, and the default password will be the last four digits of your phone number. If we don’t have a phone number on file for you, your password will be 0000. You can also use you’re A-number and the associated password to login to your library account.

What you will need to login:

Username: Barcode number on your SMU ID card.

Password: Last four digits of your phone number. 

If you have any issues logging in to your library account, you can email access@smu.ca for help.

Next up is your Computer Account. 

To log in to your computer account (which lets you access library databases off campus*, Brightspace, SMUport, printing, etc.) you will need to use your S number and the password associated with your S number.

Please *note that if you try to log in to the SMU library databases off campus and fail to successfully login 10 times in 5 minutes, you will be locked out for 20 minutes. The lockout is connected to your computer, so attempting to login use your friend’s S number on the same device will not work. You’ll have to wait 30 minutes before trying to log in again.

You may be wondering, okay, what if I’ve forgotten my S number and password? If you’ve forgotten your S number or password, you can re-activate your account using your A-number and PIN at the following link.

If you have any issues, you can also contact the EIT Help Desk at 902-496-8111 during their hours of operation or send them an email at helpdesk@smu.ca

Last (but not least!) is Banner.  

To log on to Banner (register for classes, pay tuition, etc.) you will need to use your A number and the associated PIN number. Your A-number starts with the letter “A” and is followed by eight digits (ex. A12345678). It will sometimes be referred to as your Banner ID. Your default PIN number is your date of birth in the format of DDMMYY – for example, the PIN for someone with the birthday January 2^nd 2003 would be 020103.

What you will need to login:

Username: A-number / Banner ID

Password: Your PIN number.

If you have any issues logging in, or have forgotten your A-number, you can contact the EIT Help Desk at 902-496-8111 during their hours of operation or send them an email at helpdesk@smu.ca.  

Whew! That’s a lot to remember! No wonder it can seem daunting to access what you need. However, logging on to your Saint Mary’s University platforms gets a lot easier when you know the right information to use. Don’t forget- if all else fails, you can always reach out the Research Help Team at the Library. They can help you figure out how to proceed.

Good luck!

Husky